New Client Information

Vaccination Requirements

All pets being groomed must be current on rabies vaccination and required prior to any groom. If your pet does not have rabies vaccination, the groomer will not groom your pet. This policy is to ensure the health and safety of both pet and Groomer, and is required by PA State Law.

Health & Behavior

You will be asked to disclose all issues that your pet may have or has had in the past when going to the Vet or being groomed (i.e. aggressive tendencies, likes/dislikes, and any health conditions). This policy is to ensure the health and safety of both pet and groomer. You will be informed upon pick up if your pet had any issues or problems with any part of the grooming process.

Disclosing that a pet may have aggressive tendencies does not automatically result in a refusal to groom. This allows the groomer to be mindful of the pet’s behavior while being groomed so the groomer can avoid being bitten and can avoid injury to the pet if the pet were to move suddenly during the grooming session.

Payments & Appointments

Payment is due at time of service. We accept cash, check, or credit card. Returned checks will be subject to a $70.00 fee in addition to the grooming charge for which the check was intended.

We request you cancel your pet’s appointment within 24-hour notice to our salon┬áso we may accommodate those on our waiting list.

Refusal of Services/ Matted Pets

A Pooch Parlor reserves the right to refuse service to overly aggressive pets, severely matted pets, or pets with health issues that may require a visit to the veterinarian. Any issues (health or behavior) not disclosed to the groomer by the owner or unknown by the owner, may result in the immediate termination of the grooming session at the Owner’s expense.

A Pooch Parlor is not responsible for any condition uncovered by the groomer due to extreme matting issues or injuries to the skin. A veterinarian consultation will be recommended to deal with any condition at the owner’s expense. Our groomer does not diagnose medical conditions nor prescribe medications.